Privacy policy
TurmeriX Pty Ltd Privacy Policy
Introduction
TurmeriX Pty Ltd regards buyer privacy as an important part of our relationship with our customers. The following privacy policy applies to all TurmeriX Pty Ltd users and conforms to internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact sales@buyturmerix.com
Collection of Information
In order to use the www.buyturmerix.com TurmeriX Pty Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by TurmeriX Pty Ltd is collected via correspondence from you or your company. This may be via telephone, email, mail or directly through our website.
Use of Collected Information
Any details collected from TurmeriX Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at sales@buyturmerix.com.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@buyturmerix.com
Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
TurmeriX Pty Ltd uses personally identifiable information for essential communications such as emails, account information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@buyturmerix.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
TurmeriX Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
TurmeriX Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our website.
Links
Links on the TurmeriX Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.buyturmerix.com.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by email, or by means of a notice on our homepage.
SMS Communications
If you provide your mobile number and opt in to our SMS program, TurmeriX Pty Ltd (ABN 84 616 022 952) collects your mobile number, a record of your consent (when and how you opted in), and information about the messages we send you, such as delivery and click activity.
We use this information to send the marketing text messages you have agreed to receive, and to send service or order related messages where relevant. Providing your number and consenting to SMS is always optional and is never a condition of purchasing from us.
To deliver these messages we use a third party messaging provider (Klaviyo) acting on our behalf. We do not sell your mobile number, and we do not share it with third parties for their own marketing or promotional purposes.
You can opt out of marketing texts at any time using the unsubscribe link in our messages, or by emailing sales@buyturmerix.com. Message and data rates may apply, and message frequency varies.
TurmeriX Pty Ltd Security Policy
TurmeriX Pty Ltd uses the PayPal Payment Gateway for its online credit card transactions.
Payments are fully automated with an immediate response. - Your complete credit card number cannot be viewed by TurmeriX Pty Ltd or any outside party. -
For more information about PayPal and online credit card payments, please visit www.paypal.com.