Delivery & Returns Policy

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.  All orders are despatched within 2 days of receipt of order and sent via Australia Post. Please note that orders via Australia Post can take 7-10 working days to arrive.

Please ensure you reorder your tubs using our reorder line on your product container to ensure you delivery arrives before you run out of Turmerix. Remember Turmerix has a 3 year expiry date and a GREAT hint and tip from us is to reorder when your last tub is half full ensuring the arrival of your next order in time before running out of your TurmeriX.
Any delays with regards to dispatch of orders (as a result of stock supply levels), will be notified to the customer asap with an expected ETA on delivery of purchased product.

If you wish to query an order or delivery details, please contact us at [email protected]

 

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a refund ANY TIME for ANY REASON. Please email us at [email protected] if you are not satisfied with your purchase. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. www.BuyTurmerix.com Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.