Delivery & Returns Policy

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.  All orders are despatched within 2 days of receipt of order and sent via Australia Post. Once your order has been dispatched you will receive an email advising the tracking number details of your order, so that you can follow the progress from our door to yours. Please note that orders via Australia Post can take 7-10 working days to arrive.

Please ensure you reorder your tubs using our reorder line on your product container to ensure your delivery arrives before you run out of TurmeriX. Remember TurmeriX has a 3 year expiry date and a GREAT hint and tip from us is to reorder when your last tub is half full ensuring the arrival of your next order in time before running out of your TurmeriX.
Any delays with regards to dispatch of orders (as a result of stock supply levels), will be notified to the customer asap with an expected ETA on delivery of purchased product.

If you wish to query an order or delivery details, please contact us at [email protected]

 

Refund & Returns Policy

If for ANY reason you are not happy with your purchase of your 360gram tub/s of TurmeriX Powder or Capsules, you have up to 30 days from date of purchase to return your product with your receipt and have it received within 30 days to the place or person where originally purchased from for a full refund. (*1 tub of TurmeriX powder last approximately 2-3 months, therefore on (Multi Pack Purchases) a FULL refund only applies if only 1 tub has been opened).

Customers who purchase a 3.5 kg bucket of TurmeriX will be supplied with a bonus offer of a free 360 gram tub of TurmeriX with our compliments, to open and use first to determine suitability and customer satisfaction.

You may return the free tub and UNOPENED 3.5kg bucket for ANY reason within 30 days with receipt to the place or person originally purchased from for a full refund.

There are no refunds on the 3.5 kg bucket if opened.  Once opened, the customer accepts and confirms FULL suitability and satisfaction of the product has been achieved.

Please contact the person you purchased from or alternatively email us at [email protected] if you are not satisfied with your purchase. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre-pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Moose Crossing Pty Ltd t/as TurmeriX Victoria, 2 Thrive 4 Life Pty Ltd t/as TurmeriX Tasmania, Amazing Vitality Pty Ltd t/as TurmeriX New South Wales, Exception Group Pty Ltd t/as TurmeriX Global, 4 Life 4 All Pty Ltd t/as TurmeriX South Australia/Northern Territory and Rapsbury Pty Ltd t/as TurmeriX Western Australia, will not be responsible or parcels lost or damaged in transit if you choose not to insure.